Bookeasy Tickets

PDF Tickets with Barcoding

Event Operators now have the ability to generate and provide PDF tickets with QR Codes to their guests.  These tickets can also be branded with a custom banner image and logo, and provided to buyers as either an individual PDF per ticket, or one PDF for all tickets purchased.

View example



Ticket Scanner

Event Operators now have access to a ticket scanner via their Bookeasy Tickets console.  The scanner can be used on a mobile device or desktop computer* which uses the device’s camera or webcam to scan and validate tickets on entry to the event.  The scanner also includes easy access to check entry stats on a ticket, as well as preventing against duplicate ticket entry.


Additional Configuration Settings

Event Operators will now see three additional fields in their Bookeasy Tickets console when setting up their tickets.  These fields can be found under the General tab of their ticket setup screen and are as follows:

  • Venue

Enter the name of the venue and/or address for your event and it will appear on the scannable PDF Tickets provided to guests.

  • Image

Here you can upload a banner image for display on the PDF Tickets provided to guests. The maximum size of the uploaded image will be 2770 x 1008 pixels (ratio of 2.75:1), which will embed the image at 300 dpi (great for printing). If the image size is greater than 2.75:1, the height will be cropped accordingly with the centre of the image being the crop origin (i.e. the top/bottom of the image will be cropped, leaving the middle in the centre). If the image size is less than 2.75:1, the height of the ticket will be scaled accordingly.

  • Attach PDF Ticket to Itinerary

This dropdown provides three options:

    • No

This option will ensure that no PDF Ticket is to be attached to guest itineraries when bookings are made for your event. Suitable when you may be using physical tickets external to Bookeasy.

    • Yes, as individual PDFs

When a booking is made and an itinerary emailed to the guest, this option will attach an individual PDF per ticket purchased.

    • Yes, as a group PDF

When a booking is made and an itinerary emailed to the guest, this option will attach a PDF which will group together and include all tickets purchased.




Q. How do I ensure each PDF Ticket issued has the correct guest name stated on the ticket?

For each ticket you create in the Bookeasy Tickets console, under the Advanced Options tab in your ticket’s setup screen enable the option Guests are required to enter their PAX names when making a booking. This will ensure that ticket holder names are entered for each ticket purchased at the point of sale. As a result, the names will appear on each individual PDF Ticket issued.


Q. Can I use the Ticket Scanner on my mobile device?*

Yes. At launch the Ticket Scanner is available for use on all mobile devices running the Android operating system and all Windows PC’s equipped with a webcam. Functionality allowing the Ticket Scanner to access the camera on Apple devices such as iPhone and iPads running iOS is coming soon!

Q. How Do I Use The Ticket Scanner?

When you’re ready to validate your guest’s QR Coded tickets, login to your Bookeasy Tickets console on your selected device and select the Ticket Scanner menu item. This will open the Ticket Scanner where you will then be asked to select:

- The specific event you wish to validate tickets for
- The specific occurrence for the event selected
- The date of the event you are validating tickets for

If compatible you can also select whether you wish to receive a vibration or have a sound played every time a ticket is successfully scanned. From there just click on the Start Scanning button which will ready your device to start scanning guest PDF Tickets.

To scan a ticket, point your device’s camera to the QR Code on the PDF Ticket ensuring the code is visible within the scanner window. A successful scan is indicated by a vibration and/or sound (beep), whereby the ticket status will be displayed.

Q. What ticket status options will I see when scanning PDF Tickets?

When scanning tickets, you will be presented with the following possible ticket status notifications:

  • Accepted

Provided when an “unused” paid ticket is scanned.

  • Pass-out

Provided when an “accepted” ticket is scanned for the second time, generally when the guest vacates the event.

  • Pass-in

Provided when an “accepted” ticket that has been scanned twice already and has its status set to “Pass-out” is scanned again, generally when the guest wishes to re-enter the event.

  • Payment Required

Provided when a ticket is scanned that has not had full payment processed as yet.

  • Void

Provided when a ticket is scanned that has had its status set to “Void”.

Q. How can I view a ticket’s activity/history when scanning?

After you have scanned the ticket, press the ticket status button and select View Activity. This will display the specific ticket’s history, which includes a timestamp for each processed/scanned activity.

Q. I’m an Event Operator with a Bookeasy Tickets console. How can I view, print or edit the name of one of my guest’s PDF Tickets?

You can view and/or print any of your guest’s PDF Tickets by opening up their reservation in your Bookeasy Tickets console, navigating to the PAX / Booking Questions tab and selecting the View Ticket link for the applicable guest. To edit a ticket holder’s name, select the First Name or Surname for the applicable guest, make your changes and click Save Changes.

You can access reservations via the Ticket Scanner by scanning the ticket, pressing the ticket status button and selecting Edit Booking.


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Get in touch

To discuss further information regarding the use of the Bookeasy Destination Management Solution, please get in touch via the details below.


Call Bookeasy
(07) 5668 2530
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What our clients think...

  • Natassia Wheeler | Tourism Whitsundays

    Bookeasy's feature rich products and always helpful support team are a must for any destination. Bookeasy's team of experts came onsite and provided both our staff and regional operators with intensive training and insights. In the 9 months since our organisation has seen an 81% increase in bookings revenue providing Tourism Whitsundays a foundation for continued success. Our destination website also benefits from Bookeasy's highly customisable booking engine, and we look forward to continuing our partnership in the years ahead! Natassia Wheeler | Destination Tourism Specialist WMDL | July 2015
  • Vivienne McEvoy | Kununurra Visitor Information Centre

    Kununurra Visitor Centre have had a relationship with Bookeasy for some 5 years and it is over the past 12 months that our relationship has grown stronger with the constant review of processes between both of our businesses. Most recently we have replaced our Point of Sale System (POS) with the ‘Retail’ option available through Bookeasy, which has significantly reduced the costs to the Visitor Centre by way of staff wages and fees associated with the old POS system. Through our relationship with Bookeasy, we were also fortunate enough to work with Impart Media for the update of our website, which was rolled out in November 2015. The assistance provided by the Impart Media team to the Visitor Centre not only provided us with a great new website, but they were also supportive with the ability to work within our extremely tight budget. The result of the new website has seen an increase in online bookings by some 139,000% (One Hundred and Thirty Nine Thousand percent)! We would support anyone using the services of both Bookeasy and Impart media for projects and appreciate the guidance and professionalism in their dealings with Kununurra Visitor Centre.
  • Nadine Heinen | MAPTO

    Our new official tourism website for the Peel Region was launched 02Sep14. The new website excels by offering a very modern design and quality content and ties perfectly in with the 'Anytime Adventures' brand and campaign. This website was created and developed at record speed within less than 2.5 months (!), right on time for the roll out of our fully integrated media campaign commencing at the end of September. The conditions of the project have clearly not been easy considering the tight time schedule, the various stakeholder requirements and the fact that Impartmedia is based at the other end of Australia. But the project ran very smoothly. I would like to thank you and your teams for your excellent work, your creativity, your ongoing support, reliability and professionalism. Please pass my thanks on to your teams. We are very happy with the new website and look forward to an exciting summer.
  • David Mayne | McLaren Vale & Fleurieu Visitor Centre

    The McLaren Vale and Fleurieu Visitor Information Centre has used Bookeasy as its online Accommodation and Tour booking system for the past 5 years. The Barossa Valley VIC and ourselves implemented the Bookeasy system at the same time and have seen our accommodation bookings increase significantly – prior to this we used a manual system which was very labour intensive. The Bookeasy staff and help desk are a breeze to work with; always available to answer questions or fix mistakes that have been made. I would have no hesitation in recommending Bookeasy to other VICs as their online booking system. I would be more than happy to field any questions from other prospective users.
  • Lucy Couper | Bass Coast Network

    The Bass Coast Visitor Information Centre Network has worked closely with Bookeasy Tourism Solutions since 2006. Over the years we have seen the Bookeasy product develop into a seamless booking service which is easy to use for our staff and operators. The Bass Coast VICs provide a booking service for approximately 250 accommodation providers and 15 tourist attractions using Bookeasy for online and over-the-counter bookings. The Bookeasy support team are warm, friendly, patient and always professional. We consider Bookeasy as a partner in our business.
  • Andrew Toulalan | WA Holiday Guide

    At WA Holiday Guide, we've been using Bookeasy since 2006. Starting out small and working with only a couple of Visitor Centres in Western Australia we have utilised the Bookeasy platform to expand our partnerships to almost every Visitor Centre in Western Australia which is great seeing that most Visitor Centres in WA also use the Bookeasy platform. This is really convenient as it allows us to co-operate with a large network across the state, all on the same system. We've also been able to utilise the development arm of Bookeasy, Impart Media to constantly upgrade our website and integration with Bookeasy. The result is a state of the art, market leading website that continues to perform. Bookeasy has good flexibility which allows our business to flourish through their innovative affiliate system. We are able to channel all online reservations made on our website through to Visitor Centres instead of processing them in house or on an independent, separate system. This collaboration plugs us into a large support network that allows us to work together on reservations with Visitor Centres and for database support services. Bookeasy is easily one of the largest sources of tourism operator data in Australia and being able to shar ein and contribute to this large database is highly reqarding. We keenly recommend Bookeasy to all Visitor Centres in Australia. We have firsthand experience that Visitor Centres using the Bookeasy system have more members and make more commission compared to those Centres going it alone. Being able to share listings from your local area also saves a lot of staff time in preparing and maintaining operator data. The Bookeasy system allows Visitor Centres to receive online bookings 24 hours a day, 7 days a week with the abolity for a customer to pay themselves online.
  • Andy Glen | DC Mt Barker

    “The Adelaide Hills Visitor Information Centre via the District Council of Mount Barker has been a Bookeasy user for four years. Our purpose built website and our online accommodation booking system have been supplied and supported by Bookeasy during that time. Internal processes and maintenance are easy to understand and apply. We have found Bookeasy to be extremely helpful and professional in all dealings with them and highly recommend them to other Visitor Centres and Councils.”

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