Visitor Information Centres

Solutions for VICs

Turn visitor interactions into revenue.

Affiliate

  • Real-time bookable inventory for your website and enables a ‘self service’ model for in-centre bookings 
  • Delivers a hands-off revenue stream for your organisation. 
  • Zero ongoing booking management requirements as Bookeasy takes care of all payments and reconciliation. 
  • VIC’s wanting to monetise website and in‑centre traffic with a low risk solution
  • VICs that want to curate local pages/itineraries, then convert them into bookings 
  • Teams needing data to show what’s trending and what’s driving bookings 
  • Book accommodation and activities together – create complete visitor experiences, not fragmented bookings. The only platform that sells both.
  • Simple to implement, easy for staff and volunteers 
  • Convert browsing into bookings with next to no admin 
  • Earn commission on completed bookings 
  • Clear reporting and reconciliations handled for you 
  • Optimise bookings on your website with seamless UX by adding a branded Hosted Booking Engine or even a new Turnkey or Custom website using Bookeasy Create.
  • Bookeasy Pay 
  • Book Australia
  • (Bookeasy Create)
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Become your region’s booking counter HQ.

Lite

  • A Retail POS-focused, front-line booking console for VICs.
  • Real-time inventory online and instore, seamless payments, automatic commission tracking.
  • Connects to BookAus inventory, with Bookeasy working with you to source supply. Integrated payments via Bookeasy Pay
  • VICs handling retail transactions, walk-in enquiries and phone bookings daily
  • Teams recommending local experiences and managing a retail counter
  • Centres wanting to streamline service with one simple console
  • Real-time availability for accommodation, tours, attractions, and experiences – book complete visitor itineraries from one simple screen
  • Integrated, PCI compliant payments and automatic receipts
  • Commission tracking handled automatically
  • Professional, reliable service flow for staff and volunteers
  • Optimise bookings on your website with seamless UX by adding a branded Hosted Booking Engine or even a new Turnkey or Custom website using Bookeasy Create.
  • Bookeasy Lite
  • Bookeasy Pay
  • Book Australia
  • (Bookeasy Create)
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Your region’s complete booking hub.

Classic

  • Full destination portal. Manage your own supplier contracts, set commission, run RetailPOS, and power a public-facing booking experience via your website
  • Take integrated payments and centralise reporting
  • Larger VICs or destinations managing many operators and contracts
  • Centres wanting 24/7 online bookings plus in‑centre POS
  • Teams needing full control over listings, commissions, and distribution
  • Manage unlimited operators and all product types – accommodation, tours, activities – with fully synced, real-time availability. Create complete visitor experiences instead of fragmented bookings
  • Centralised bookings and supplier management
  • Public-facing, 24/7 bookable website via widgets
  • Commission revenue and clear, defensible impact reporting
  • Distribution options for local operators via Bookeasy Connect
  • Optimise bookings on your website with seamless UX by adding a branded Hosted Booking Engine or even a new Turnkey or Custom website using Bookeasy Create.
  • Bookeasy Central
  • Bookeasy Pay
  • Book Australia
  • (Bookeasy Create)
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Your website, purpose-built for bookings.

Bookeasy Create

  • Full website design and development, with integrated booking functionality, built on Joomla CMS, with hosting and SSL included. ATDW integration available
  • Customised online booking engine to elevate your brand with our Hosted Booking Engine so your customer/users have a seamless UX from start to finish. 
  • Pairs with Affiliate, Lite or Classic to deliver a modern, mobile‑friendly, fast site that keeps your region front and centre.
  • VICs needing a new site or a refresh with booking built-in
  • Destinations wanting to easily integrate an online booking solution
  • Centres wanting a professional, accessible digital presence
  • Integrated booking widgets for 24/7 bookable experiences—accommodation, tours, and activities all in one place
  • Custom look and structure that reflects your region
  • Mobile-responsive, fast, accessible, with training and support
  • Bookeasy Create
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Here's what we know about Visitor Centres:

1
You're the experts of your region, but you don't operate in a bubble
Woven into the fabric of your local region, you know your destination like the back of your hand. Your local members and operators come to you for everything. That said, you’re part of a complex tourism ecosystem and need to coordinate with regional bodies, councils, Chambers of Commerce, and more.
2
You're constantly juggling platforms and tasks
You likely have multiple booking platforms for different types of operators, plus separate systems for retail. Not to mention, phone calls to operators, checking offline availability, processing payments through different systems, and manually tracking what’s earning commission.
3
Technology needs to make your life easier
You need systems that work instantly when a visitor is standing at your counter asking “What can we do today?” You need real-time availability across all local experiences. You need simple, reliable payment processing that doesn’t slow down your service. And you need to track commissions effortlessly so your centre can be self-sustaining.
4
Budgets are tight and you need to prove your value
Budgets are getting tighter and there is more need that ever to to prove your value. Or even that the entire tourism activity needs to be funded through booking commissions. Without booking data, it’s also hard to demonstrate the actual impact that your VIC has on the local community.

We proudly power Visitor Information Centres across regional Australia

Why Visitor Information Centres choose Bookeasy

Purpose-built for regional Australian tourism

Not a generic booking system adapted for tourism—built specifically for how destinations work

Book and manage accommodation and activities in one platform

Allowing you to create complete visitor experiences, not fragmented bookings

Secure and compliant

PCI-DSS certified, Australian data hosting, privacy legislation compliant 

A 'hands on' partnership approach

We are actively involved in your success and our team are always in your corner.

Easily integrate bookings to existing digital assets

Our online booking tools are so easy to implement onto any existing site, anyone can do it!

Keep the money local

Buy using our tech, you can not only keep the money local, but also reinvest into your region.

What people actually say

Experience Charleville Outback Queensland
Teisha - V.I.C Coordinator
Bookeasy truly listens to its customers, continually refining the system to meet operator needs. Once you build a relationship with a support team member, their responsiveness and follow-up are outstanding, ensuring you’re always satisfied with updates. We’d recommend Bookeasy to other operators because it caters to everything we need — from ticketing and accommodation bookings to retail.

Tasmanian Travel and Information Centre
Aditya - Centre Manager
Bookeasy is the only system that I know in the world that can do the things a visitor information centre requires - tours, accommodation, retail.
WA Visitor Centre
Troy - Busines Development & Partnerships Manager
The WAVC has been using Bookeasy since 2006 and we have seen it grow into the most comprehensive all in one solution for Visitor Centres that book a wide variety operators across tours, attractions and accommodation. The attentiveness and support we have received from Bookeasy staff over the years has been fantastic, from major projects to minor support tickets, they have always been willing to jump on a call at last minute and answer our support requests in a timely. Bookeasy is a critical part of our organisation.

Frequently Asked Questions

Absolutely! Monetise fast with Affiliate or streamline front-of-house with Lite.  Move to Classic when you want full destination control over listings, commissions, and distribution. And of course, Site Builder can be integrated and utilised at any point to further your online presence. 

Bookeasy products integrate seamlessly with existing websites via booking widgets, or we can build a completely new site through our Site Builder solution option which sources components from our Bookeasy create platform. 

Affiliate: you earn a percentage of each confirmed booking which is calculated from the RRP of the booking total. No cost to join and we manage reconciliation and pay monthly.  

Central: you set commission rates with your suppliers; through using components featured in our Bookeasy Central platform, you can automate tracking, reconciliation, and operator settlements. Payments run through our Bookeasy Pay platform with certification and automatic reconciliation.

Affiliate provides transparent reporting on what products, pages, and regions convert. Central adds comprehensive dashboards and historical analysis bookings, revenue, operator activity, and commissions so you can prove impact and guide planning decisions.

With our Central solution, you can onboard operators and grant access so they keep inventory, rates, and content current while you administer from one console. Lite is POS-focused and does not require you to manage your own supplier contracts, that’s where we come in! 

Onboarding and training are included with each solution, with documented timelines developed to suit each partners requirement. Site Builder includes Joomla CMS training. Ongoing support options are available after onboarding.

Yes—use Affiliate on your site/app to earn commission from network inventory 

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