There are several reasons why we moved to this new system but the driving force was our desire to provide the best support possible for our clients. The benefits with this change are:

  • greatly improved self-help tool and search features
  • a rating system
  • social media integration (Facebook and Twitter)
  • chat support features
  • a new forum (we'll be migrating our existing forum to this new system)
  • and a much smoother overall experience for you

Not all of these features will be available from day one (such as the new forum and chat support) but it is our hope the transition will start making everyone‘s support experience better immediately.

Please keep in mind that this is all work in progress. Although the basic setup is ready, we will be adding content and streamlining the system as we move forward. While we hope that the transition will be smooth, if any further issues do pop up we hope that you'll be patient with us while we work to resolve them. On that subject, if you do run into any issues or if you have some great ideas for us, please let us know at

Powered by Freshdesk, the new help portal can be found at where we highly encourage all inbound support requests to be channeled as we build the self-help features that will provide you with instant answers to the many questions we receive!