Terms and Conditions
Bookeasy Pty Ltd
Southport Central Tower Three, Level 3, Suite 30304, 9 Lawson St, Southport Qld 4215
/ 1800 754 499
ABN: 68 122 744 209
TERMS AND CONDITIONS - Last Updated: January 20, 2012
To view Bookeasy Destination Marketing System terms and conditions, please click here
Bookeasy Pty Ltd may, in its sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. When we change the Terms in a material manner, we will update the ‘last modified’ below.
FURTHER TERMS AND CONDITIONS
Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Visitor Centre. The Visitor Centre has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators on this site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by Visitor Centre, only as an agent for the person, business or company providing the services. Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
or sent via postal mail to:
PO Box 3727
Australia Fair Qld 4215
WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
BookEasy Pty Ltd collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with bookeasy.com.aucentre.com.
BookEasy Pty Ltd collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
HOW WE USE YOUR INFORMATION
BookEasy Pty Ltd uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.bookeasy.com may be used to:
• Purchase BookEasy Pty Ltd products or services
Information collected when you purchase from BookEasy Australia Pty Ltd is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
WHO WE SHARE YOUR INFORMATION WITH
BookEasy Pty Ltd does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
BookEasy Pty Ltd provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although BookEasy Pty Ltd offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on BookEasy Pty Ltd.
• Legal obligations
BookEasy Pty Ltd may be required by law to disclose information provided by you to BookEasy Pty Ltd for the purposes of obtaining products or services from BookEasy Pty Ltd. BookEasy Pty Ltd may also disclose information against someone who poses a threat to BookEasy Pty Ltd’s interests (such as customer fraud) or whose activities could cause harm to others.
HOW YOU CONTROL AND ACCESS YOUR INFORMATION
BookEasy Pty Ltd believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to BookEasy Pty Ltd in your booking, please contact us.
If at anytime you wish to enquire about any of your PII that is stored by BookEasy Pty Ltd please contact us.
Validity of Rates
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Payment is due within 72 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.
Whilst we provide a Free Booking Service, cancellations of Confirmed bookings (where payment has been made) will attract AUD$22.00 (inc. GST). Administration fee is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.