Bookeasy Help Manual

Operators

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Operators

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Operators

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Edit Operator

This page is where you can update your Operators Details. All fields marked with a * are compulsory and must be completed.

 

Contact/Operator Id

This is the Bookeasy ID for this operator and is the number used for uploading extra website page pictures.

Click here to update other details

This link takes you to the higher level update of customer details.

*Surname

Enter in the surname

*Firstname

Enter in the firstname

*Business Name

This name will be used as the heading for the operator’s main page.

*ABN

Enter in the operators ABN

GST Registered

Tick this box if the operator is registered for gst, or leave un-ticked if they are not. On the itinerary/tax invoice to client the gst amount charged for the booking will be shown regardless if you tick the box or not. However if the operator is not registered for gst you will need to set the operators commission rate at an extra 10% of the current commission. I.e. Normally you charge 12.5%, so 10% of 12.5 = 1.25 so the commission rate will equal 13.75%.

Email

This will display on the operators main web page. Customers can click onto this link and send an enquiry to this address. All bookings emails will also be sent to this email, unless the managed by email tick is activated in the update other details section.

Manager Email

Bookings emails will be sent to this address as well as the generic email, unless the managed by tick box is activated in update other details.  If this is the case, the bookings emails will only be sent to the managed by email and not the generic email.

Accounts Email

If the Operator Returns Report email needs to be sent to an email that is different from the standard email address, then an accounts address can be included here.  The Operator Returns Report will only be sent to this address.

Website

This address will display on the operators main web page, and is hyperlinked so the customer can open a separate window and visit the operators own website.

*Phone

This number will display on the operators web page.

Postal Address

This will not display on the main web page, but will be used for export operator’s addresses function.

Town

This will not display on the main web page, but will be used for export operator’s addresses function.

Post code

This will not display on the main web page, but will be used for export operator’s addresses function

Business Location

This will display on the operator’s main web page if filled in.

*Operator Type

Select the appropriate operator category. If you wish to add another operator type you will need to add this in under the administration heading and by clicking onto operator categories. If the operator type Accommodation is selected then the operator will appear on the Accommodation search page.

Grouping

If the operator is an accommodation provider, chose the most appropriate grouping. More groupings can be added under the administration heading and clicking onto groupings. 2 can be selected, and this operator can be searched for on the accommodation search page based on what is selected.

Setting

Chose the most appropriate setting. More settings can be added under the administration heading by clicking on settings. 2 settings can be selected and this operator can be searched for on the accommodation search page based on what is selected.

Location

Chose the most appropriate Location. More locations can be added under the Administration heading and locations. If the location you require does not appear in the list, you will need to contact Bookeasy for a new location to be added.

Business Grouping

Chose the most appropriate Business grouping. New Business groupings can be added under the administration heading and clicking on business types.

Username

This is the unique username that is only used for this operator. All main page images are linked to this username. Generally the username is the last six digits of the operator’s telephone number.

Password

This can only be updated by logging into the operator’s console. You cannot view the operator’s password, but you can reset it if required in their console.

Opening Hours

Enter operator’s opening hours if applicable.

External Searches

Tick this box if the operators details will be included in external Bookeasy searches. I.e other Visitor Centres can search in the Bookeasy data base to link through operators into their own systems.

Last Date of Training

This can be entered.

Membership

Membership levels can be entered under the administration heading.

Point of Difference

This is the opening statement that will be displayed on your website. It will be displayed in bold text at the top of your web page when a customer does a general search. This is your first opportunity to really sell your business. Tell your customers why you are different from your competition. Short and sweet is best! We recommend 1 – 3 sentences.

Business Description

A full description of your business can be entered here. This is an opportunity for you to sell your product in more detail. Be creative and engage your reader!

Directions from your nearest town

This is the opening statement that will be displayed on your website. It will be displayed in bold text at the top of your web page when a customer does a general search. This is your first opportunity to really sell your business. Tell your customers why you are different from your competition. Short and sweet is best! We recommend 1 – 3 sentences.

HOT DEAL Description

This information will display on the operators main web page in a bold red banner. It will only display if the has hot deal box is ticked in the update other details section.

For Staff Only (i.e. Key Details)

This information will only be seen by Visitor Centre Staff. For example, if the operator may be prepared to lower their prices on longer stays/group bookings.

For Itinerary Only

This information will only appear on a client’s itinerary – which they only receive once the booking is paid for. Some operators use this feature to let their clients know where the keys will be (i.e. under the mat). The operator may want to put in a friendly message to make their guests feel welcome/ or if they have special requirements for the guest upon arrival.

Bank Name

This is optional and for your own reference only. It is not used on the bank file.

Bank Branch

BSB Number

This is optional and for your own reference only. It is not used on the bank file.

This will need to be entered.

Account Number

This needs to 9 characters in length. Hyphens need to be edited out where necessary. Where the number is less than 9 characters it needs to be right justified with spaces in the front.

EG. If the number is 88990-8888 it would be entered as 889908888.

If the number is 78363 it would be entered as spacespacespacespace78363

Account Title

32 Characters length (Surname followed by given names, 1 blank space between each name, left justified, blank filled). If the name is shorter than 32 characters then the field will be automatically entered by Bookeasy (these do not need to be manually entered).

EG. BOOKEASY HOTEL

OR SMITH ANNABELLE

Account Code

This is optional and would be the account code that matches an optional external accounting system.

Extra Web Pages- if acitvated for your Booking Centre

You can nominate how many extra website pages the operator receives. Examples of extra website pages can be seen at www.portstephens.org.au

Either 3, 5 or 10 extra web pages can be added. Extra web pages cost the operator $220 for 3, $365 for 5 or $730 for 10. Visitor Centres may purchase extra web pages to on sell, or incorporate into membership levels for $2200. Please contact Bookeasy to discuss further.

 

Unique Usernames for Operators

When a user tries to add or update a username that is already used in the system, the screen will display the following message:

This username already exists, please enter a new username

The changes you made to the username will not be saved and you will need to enter a unique username.

Note:  Usernames can only be updated by Bookeasy users that have access to the Staff Console.  Operator images are attached to the username, so re-uploading the images for the operator will be necessary if you change the username.