Bookeasy Help Manual

Fix Payment

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Fix Payment

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Fix Payment

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When a payment has been incorrectly recorded i.e. the amount or payment date is incorrect, you will simply need to reverse the error and record a new payment again.

For example, if you have incorrect payment amount, follow the procedure below:

1.Start at the short version of the booking.

2.Click on Refund.

3.Select the same payment type (i.e. cash) and then enter the payment amount as a negative i.e. -20.

4.In the description field enter “incorrect payment amount”.

5.Click Save to record.

6.The payment details will then be recorded on the booking and your correction should cancel out your error.

You can now process a new payment with the correct details by clicking on Make Other Payment.