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Exception Report

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Exception Report

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Payments>Exception Report

 

The Exception Report will display the following information:

Itinerary Exceptions

Closed Itineraries where the Total Paid does not equal the Itinerary Total.  Also where payments are greater than the Itinerary Total.

 

The Itinerary Exception Report gives you the option to choose whether to include closed itineraries where the total paid does not equal the total cost.

This report shows itineraries which have a payment total greater than the itinerary total (i.e. the client has paid more for the itinerary than they should have and are due a refund).

 

1.Click on Exception Report in the Payments section of your Staff Console.  The Exception Report page will be displayed.

2.Select Itinerary from the Select Report drop down menu.  The Itinerary Exception report with a tick box will be displayed.

3.Select the tick box to include closed itineraries where the total paid does not equal the total cost.

Payment Exceptions

Closed Itineraries where the Total Paid does not equal the sum of all Payments made against the itinerary.

Booking Exceptions

Closed Itineraries where the Itinerary Total does not equal the sum of the booking/amendments fees, retail sales and bookings.

Returns Exceptions

Bookings where the booking Commissions and/or Paid to Operator does not equal the total of the returns.

Returns Not Paid

This report will display bookings where the booking commissions and/or paid to operator amounts do not equal the total of the booking.

1.Click on Exception Report in the Payments section of your Staff Console.  The Exception Report page will be displayed.

2.Select Returns Not Paid from the Select Report drop down menu.  The Returns Not Paid Exception report will be displayed.