This report lists any Itineraries that do not balance i.e. the Booking Totals do not match the Itinerary Total. Follow the procedure below to resolve any Itineraries that appear in the Exception report.
From the Main Menu, click on Exception Report (under the heading Payments). This will display a list of Itineraries that need to be resolved. You will need to resolve each itinerary individually. Follow the instructions below to do this.
Click on Itinerary Number. The Itinerary details will then display. A warning message will appear in red indicating that totals do not match.
Click on the Booking Number. Edit Total Booking field as required and Press Save. This will take you back to the Itinerary details page.
Click on the text Confirmed Itinerary Number at the top of the screen. Edit the Total Cost and Total Paid amounts as required. Tick the box to indicate the booking is fully paid. Press Save. This will take you back to the Itinerary details page. The warning message should no longer appear.
Return to the Exception Report to resolve another itinerary.
PLEASE NOTE: When you edit any fields please ensure that these amounts are correct and payment has been collected.