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Operator Returns Record Paid & Sent Report

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Operator Returns Record Paid & Sent Report

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Operator Returns Record Paid & Sent Report

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This report is used to record which returns have been paid and also if the remittance advise has been sent to the operator for each return.  You have the ability to record if the return and has been paid and/or sent against every return in your system.

Viewing the Record Paid & Sent report

 

1.  Hover over Financial in the Menu options at the top of your console.  A drop down menu will be displayed.  Hover over Operator Returns Reconciliation and another drop down menu will be displayed.  Select Record Paid & Sent from this menu.  The Record Paid & Sent screen will be displayed.

 

2.  Tick the Include Paid box if you would like to include returns that have already been marked as paid in your report otherwise leave this field blank.  If you leave this field blank then returns that have already been marked as paid will not be included in the report.

 

3.  Tick the Include Sent box if you would like to include returns that have already been marked as sent in your report otherwise leave this field blank.  If you leave this field blank then returns that have already been marked as sent will not be included in the report.

 

4.  Select the Date of the return you wish to view from the drop down menu in the Start Commission Date field.  If you wish to include returns over a date range you can also select the date of the last return to include from the drop down menu in the End Date field.

 

5.  Select the Booking Location you require from the drop down menu in the Booking Location Field.  This will only include returns on itineraries created at the booking location selected.  If you wish to view returns for all booking locations select ALL.

 

Note:  Booking Locations do not apply to all Booking Centres.

 

6.  Click on Search.  The Record paid & Sent report will be displayed.

Updating the Record Paid & Sent report

 

1.  View the Record Paid & Sent report.

 

2.  Locate the return you wish to update in the report.

 

3.  Tick the Paid box adjacent to the return if required.  This will mark the return as paid to the operator otherwise leave the Paid box unticked and the return will be marked as unpaid.

 

4.  Tick the Sent box adjacent to the return if required.  This will indicate that the return remittance has been sent to the operator otherwise leave the Sent box unticked and the return will be marked as not sent.

 

5.  Continue to repeat Steps 2 - 4 for all the returns that require updating.

 

6.  Click on Update Now in the bottom right hand corner of the screen - you may need to scroll down to view this.  Your changes to the report will be saved and confirmation that the report has been updated will be displayed.

 

Staff Help

 

 

Staff Help 2