Cancellation and Indemnity Policy
If a customer cancels a booking, the Booking Centre will need to take into account your Operator Cancellation Policy when processing any refunds. It is very important to make sure your Cancellation Policy is clear and precise, with no room for interpretation. The client will agree to this policy at the time of booking.
Display of Operator Cancellation Policies when Making a Booking
(This applies to bookings made internally through the Staff Console and also for bookings made externally through the website.)
When staff/customers click on Make Online Booking, the Operator Cancellation Policy pop up box will be displayed. The Operator Cancellation Policy pop up will contain a scroll bar for longer Operator Cancellation Polices as well as the option to Accept or Decline the Cancellation Policy.
oClicking on the I Accept button will direct the user to the Shopping Cart.
oClicking on the I Decline button will not direct the user to the Shopping Cart but will prompt a pop up box to be displayed advising the user that they must accept the cancellation policy before booking.
Note: If staff are making bookings through the Staff Console and are overriding an operator’s minimum night stay Booking Condition, then the Operator Cancellation Policy pop up will not be displayed.
Star Rating & Tourism Accreditation
If you are AAA rated, select your Star Rating and enter your Membership Number. If you select a Star Rating without your Membership Number, the system will assume you are self-rated.
If your business is Tourism Accredited, tick the Tourism Accreditation box and enter your Tourism Accreditation Number into the field. The following symbols will display on your web page, pending your selection.