When Booking Centre staff want to cancel a booking and transfer the payment to a new itinerary.
1.Go into reservations and enter the new itinerary number.
2.At the bottom of the itinerary page click on 'record refund'.
3.Select Payment Type as the same as the type for the original payment.
4.Select the original payment date.
5.In 'payment amount' type in the original payment as a negative number.
6.If the original payment was made through the Secure Pay gateway, enter the original itinerary number in the 'receipt number' box.
7.Click on 'Save Payment'.
8.Then go into main menu/payments/payments today.
9.Look for the payment that has the date of the original itinerary.
10.Tick the 'action' box for that payment.
11.At the bottom of that page click on 'other payment'.
12.Enter the reconciliation date as the date of the original itinerary.
14.Go into the new itinerary number and repeat the above process with the new payment amount.